Privacy

Who holds your data

Elite Karakoram, Shop No. 10, Main Patowal Chowk, near Agha Hadi Chowk, Skardu, Gilgit-Baltistan, Pakistan. Questions about anything on this page go to the address at the foot of it, and a person answers them.

What we collect when you enquire

The enquiry form asks for your name and email address, which we need in order to reply, and offers these optional fields: passport country, WhatsApp number, the trip you are asking about, the tier you want quoted, your dates, party size, your highest previous altitude and longest trek, and anything else you want us to plan around. You choose what to fill in; only the name and the email are required.

We also record which page the enquiry came from, so we know what you were reading when you wrote. To stop the form being abused we keep a count of how many enquiries have come from your connection in the last hour. That count is stored against a one-way hash of your IP address, not the address itself, and it is deleted automatically after an hour.

Why we are allowed to hold it

Because you asked us for something. Answering an enquiry, preparing a quote and, if you book, filing a visa and permit application are all steps taken at your request. We do not add enquiry addresses to a marketing list, and we do not sell or rent them to anybody.

Who else sees it

Inside the company, the named person handling your booking and the operations staff who need to act on it. Outside it, only where the trip cannot happen otherwise: the government departments that issue visas, permits and NOCs, and the airlines and hotels named in your itinerary. A visa application in particular requires us to pass your passport details to the relevant Pakistani authorities, and it cannot be submitted without them.

The website itself runs on hosting provided by Hostinger, and enquiry notifications are delivered through Hostinger’s authenticated mail service. Unless the Customizer setting is switched off, the site also loads the Manrope typeface from Google Fonts, which means Google receives the IP address of anyone who loads a page. The theme ships with a self-hosting option for exactly this reason.

How long we keep it

Enquiries that do not become bookings are kept for one year and then deleted. Booking records are kept for one year after the trip ends, because we are required to be able to produce them. The hourly abuse-prevention count is deleted after one hour.

What you can ask us to do

You can ask for a copy of everything we hold about you, ask us to correct it, or ask us to delete it. Write to the address below and we will confirm within four working hours that we have your request, and complete it within one to two business days. We may have to keep records connected to a completed booking where the law requires it, and if that applies to your request we will tell you which records and why.

Changes to this notice

The date this document was last reviewed is printed at the top of it. If we change anything that affects what we collect or who sees it, we change that date.